Technical Support
About Course
The Technical Support Essentials course equips learners with the skills to provide effective technical support for laptops and mobile devices in professional environments. This program covers end-user computing, installation and configuration of laptop hardware, understanding laptop display types and components, and exploring laptop features. Students will learn to compare and contrast mobile devices, configure mobile device connections, manage mobile device networking, and handle synchronization. The course also includes knowledge of ports and protocols essential for troubleshooting and support. Through hands-on exercises, learners will gain practical experience in resolving technical issues and supporting users. Aligned with NQF Levels 3 and 4, this course is designed for individuals aspiring to excel in technical support roles. The following compulsory modules are included:
Course Content
End User: End User Computing (6 Credits, NQF Level 3)
Installing & Configuring Laptop Hardware: Laptop Hardware Installation and Configuration (5 Credits, NQF Level 4)
Laptop Display Types and Associated Components: Understanding Laptop Displays and Components (4 Credits, NQF Level 4)
Laptop Features: Exploring Laptop Features and Capabilities (3 Credits, NQF Level 4)
Compare & Contrast Mobile Devices: Mobile Device Comparison and Analysis (3 Credits, NQF Level 4)
Connect & Configure Mobile Device: Mobile Device Connection and Configuration (4 Credits, NQF Level 4)
Mobile Device Networking: Mobile Device Network Setup and Management (4 Credits, NQF Level 4)
Mobile Device Synchronization: Mobile Device Data Synchronization (3 Credits, NQF Level 4)
Ports & Protocols: Understanding Ports and Protocols for Technical Support (4 Credits, NQF Level 4)
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