Office Administration Essentials

Course Description
The Office Administration Essentials course equips learners with the comprehensive skills required
to manage and streamline office operations effectively. This program covers key areas such as
office management, business communication, customer service, and office protocol, alongside
practical skills in end-user computing, social media, and digital literacy. Students will gain
expertise in project management, resource and procurement processes, document management,
and staffing support. The course also addresses public relations, marketing, skills development,
and workplace readiness, ensuring learners are well-prepared for professional office environments.
Aligned with NQF Levels 3, 4, and 5, this course is designed for individuals pursuing a career in
office administration. The following compulsory knowledge modules are included:
• 334102002-KM-01: Effective Office Administration and Management (10 Credits, NQF Level
5)
• 334102002-KM-02: Business Communication and Customer Services (8 Credits, NQF Level
5)
• 334102002-KM-03: Office Protocol, Deportment and Etiquette (8 Credits, NQF Level 5)
• 334102002-KM-04: Apply End User Computing (6 Credits, NQF Level 3)
• 334102002-KM-05: Social Media and Digital Literacy (5 Credits, NQF Level 4)
• 334102002-KM-06: Introductory Project Management (2 Credits, NQF Level 4)
• 334102002-KM-07: Computerised Project Management (15 Credits, NQF Level 5)
• 334102002-KM-08: Basic Business Calculations (5 Credits, NQF Level 4)
• 334102002-KM-09: Resource and Procurement Management (15 Credits, NQF Level 5)
• 334102002-KM-10: Tender and Procurement Processes and Procedures (5 Credits, NQF
Level 5)
• 334102002-KM-11: Document Management and Record Keeping (15 Credits, NQF Level 5)
• 334102002-KM-12: Staffing and People Support (15 Credits, NQF Level 5)
• 334102002-KM-13: Principles of the NQF in Relation to Skills Development and Workplace
Skills Plan Administration (12 Credits, NQF Level 5)
• 334102002-KM-14: Public Relations, Marketing and Advocacy (6 Credits, NQF Level 5)
• 334102002-KM-15: Ready for Work Standards (5 Credits, NQF Level 4)