Retail Management Essentials

Course Description
The Retail Management Essentials course equips learners with the comprehensive skills needed to
effectively manage retail operations and drive business success. This program covers essential
areas such as end-user computing, retailing principles, customer service, asset and risk
management, retail marketing, and financial management. Students will also explore
communication strategies, human resource management, and logistics and supply chain
management within the retail sector. Through practical exercises, learners will gain hands-on
experience in leading teams, optimizing operations, and enhancing customer experiences. Aligned
with NQF Levels 4 and 5, this course is designed for individuals aspiring to excel in retail
management roles. The following compulsory modules are included:
• End User: End User Computing in Retail (6 Credits, NQF Level 3)
• Retailing: Principles of Retailing (4 Credits, NQF Level 4)
• Customer Service in Retail: Customer Service Excellence in Retail (5 Credits, NQF Level 4)
• Asset and Risk Management in Retail: Asset and Risk Management Principles (3 Credits,
NQF Level 5)
• Retail Marketing: Marketing Strategies for Retail (4 Credits, NQF Level 5)
• Retail Management: Retail Operations Management (4 Credits, NQF Level 5)
• Retail Financial Management: Financial Management in Retail (4 Credits, NQF Level 5)
• Communication in Retail: Effective Communication in Retail (4 Credits, NQF Level 4)
• Human Resource Management in Retail: Managing People in Retail (6 Credits, NQF Level
5)
• Logistics and the Supply Chain in Retail: Supply Chain and Logistics Management (4
Credits, NQF Level 5)