Technical Support Essentials

The Technical Support Essentials course equips learners with the skills to provide effective
technical support for laptops and mobile devices in professional environments. This program
covers end-user computing, installation and configuration of laptop hardware, understanding
laptop display types and components, and exploring laptop features. Students will learn to
compare and contrast mobile devices, configure mobile device connections, manage mobile
device networking, and handle synchronization. The course also includes knowledge of ports and
protocols essential for troubleshooting and support. Through hands-on exercises, learners will gain
practical experience in resolving technical issues and supporting users. Aligned with NQF Levels 3
and 4, this course is designed for individuals aspiring to excel in technical support roles. The
following compulsory modules are included:
• End User: End User Computing (6 Credits, NQF Level 3)
• Installing & Configuring Laptop Hardware: Laptop Hardware Installation and
Configuration (5 Credits, NQF Level 4)
• Laptop Display Types and Associated Components: Understanding Laptop Displays and
Components (4 Credits, NQF Level 4)
• Laptop Features: Exploring Laptop Features and Capabilities (3 Credits, NQF Level 4)
• Compare & Contrast Mobile Devices: Mobile Device Comparison and Analysis (3 Credits,
NQF Level 4)
• Connect & Configure Mobile Device: Mobile Device Connection and Configuration (4
Credits, NQF Level 4)
• Mobile Device Networking: Mobile Device Network Setup and Management (4 Credits,
NQF Level 4)
• Mobile Device Synchronization: Mobile Device Data Synchronization (3 Credits, NQF Level
4)
• Ports & Protocols: Understanding Ports and Protocols for Technical Support (4 Credits,
NQF Level 4)